Free shipping on all Singapore orders*

Shipping & Returns

How long does it take to dispatch your orders?

All orders will be dispatched within 3-7 working days from the day of order confirmation, unless otherwise stated.  Once your order is dispatched, an email notification will be sent to the email address provided within your order. It may land in your junk/spam folder, so don't forget to take a look there! 


What delivery options are there?

For Delivery Within Singapore

 Delivery Option Fulfilled by Delivery Time Shipping Fee Tracking Number 
Free Shipping* Singapore Post
Normal Mail
2-4 Working Days Free Not provided
Courier NinjaVan OR Qxpress 1-3 Working Days Flat Rate
SGD $3
Provided
*Free shipping is not applicable for fragile products (e.g. Shea Bath Bombs) as we want to make sure our products are handled with care and reaches you at the best state possible. 

ChubbyCo. will not be liable to any lost mails via Free Shipping. In the event you experience loss of mail, please look out for the following:

● Ensure address provided is accurate
● Check your letterbox, and areas around your door/gate
● Drop by your nearest post office to see if your parcel is being held there

      For International Delivery

      We offer only tracked delivery for all international orders. Delivery times range from 3-17 weeks depending on country origin and destination. Shipping fees will be automatically calculated at checkout. Tracking number will be provided to the customer upon dispatch.
      All taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by the customer in order for successful delivery of your order.

      Note: 

      Please verify the shipping address and contact information at checkout before confirmation. If a package is returned to us due to an errant address, additional shipping fees will apply.

      What is your return / refund policy?

      Due to the nature of our products and hygiene considerations amidst COVID-19, we are not able to accept returns or refunds for confirmed orders.

      All sale items are strictly non-refundable and non-exchangeable. 

      Please note that colour and design of each product may differ due to the nature of product and colour difference of monitors, and this will not be considered as defective. 
       If you've received an incorrect or defective item, please read on! 
       

      What if i receive an incorrect or defective item? 

      Please contact us at info@chubbycompany.com within 2 days of receiving your order with the following information: 

      ● Order number
      ● Reason for returns/ exchange
      ● Attach image proof of stated issue
          Please ensure that the product is unused and with all original packaging. We may ask you to proceed to send the item back to us, for which we will reimburse with a valid shipping receipt. If the correct item no longer in stock, we will inform you when it is back in stock or issue you a full refund.

          We highly recommend using a shipping method with tracking service to ensure that your item will not be lost during delivery. ChubbyCo., will not be liable for lost return parcels.