Shipping & Returns
How long does it take to dispatch your orders?
What delivery options are there?
|Delivery Option||Fulfilled by||Delivery Time||Shipping Fee||Tracking Number|
|Courier||Easyship (Ninjavan / Singpost / Qxpress)||1-3 Working Days||Flat Rate
We currently ship to Malaysia! However, do bear in mind that there will be international shipping costs incurred. Simply select your country upon checkout and the international shipping charges will be calculated automatically by the weight of package/delivery destination. Tracking number will be provided to the customer upon dispatch.
As per shipping regulations, we must mark all international packages as per its full value and cannot change it to zero value or as gifts to avoid customs duties or fees. All taxes, customs and import duties and fees are the responsibility of the customer, and must be paid by the customer in order for successful delivery of your order.
If your country isn’t listed, simply drop us a message and we will have it sorted out.
What is your return / refund policy?
What if i receive an incorrect or defective item?
● Reason for returns/ exchange
● Attached image proof of stated issue*
*In the event of damaged and defective items, please include image proof of item, exterior packaging, and interior packaging. These images are required for any refunds or exchanges.
We highly recommend using a shipping method with tracking service to ensure that your item will not be lost during delivery. ChubbyCo., will not be liable for lost return parcels.